Shipping Policy

We deliver within Australia only, to all states and territories. We do not ship internationally. If you are outside Australia and want to buy from us, email info@runningsportsgroup.com and we will tell you whether we can help.

Orders placed on this website are processed within 1–2 business days, excluding weekends and NSW public holidays. During sales periods, or when stock is arriving from a supplier, processing can take 3–5 business days. We'll contact you if anything in your order is delayed.

Sportswear ships by standard parcel post; gym equipment ships by courier or freight depending on its size and weight. Estimated transit times after dispatch:

• Accessories and small items — 3–7 business days to metro areas, 7–12 business days to regional and remote areas.
• Large and heavy equipment (racks, machines, treadmills) — 5–14 business days to metro areas, longer for regional and remote areas. Our freight partner will call to arrange a delivery window.
• Sportswear — 2–5 business days to metro areas, 5–10 business days to regional and remote areas.
• Express delivery — available on apparel and selected small items to metro areas, 1–3 business days.

These are estimates provided by our carriers, not guarantees. Weather, industrial action and regional freight schedules can extend them.

Delivery is free Australia-wide on orders over A$100. Below that, freight is quoted per order based on the size, weight and destination of the goods. Where a delivery fee applies we will confirm it with you before the order ships — you will never be charged freight without being told the amount first.

Freight deliveries are kerbside or to the ground-floor entrance unless we have agreed otherwise in writing. Please tell us at checkout about stairs, narrow access, lift restrictions or gated properties so we can plan the delivery. Assembly and installation are not included unless quoted separately.

Someone aged 18 or over needs to be at the address to receive large freight items. If nobody is there for an agreed delivery window, the carrier may charge a re-delivery fee, which is payable by the customer.

You'll receive an email with tracking details once your order is dispatched. Carrier tracking can take up to 24 hours to start updating. You can also see all your orders any time in your account.

Please double-check your delivery address at checkout — we validate the state and postcode, but we cannot detect a wrong street number or unit. We are not liable for delays or failed delivery caused by an incorrect or incomplete address. If a parcel is returned to us because of an address error, the cost of re-delivery is payable by the customer.

P.O. Boxes and Parcel Lockers can be used for small items sent by Australia Post. Large freight items need a street address.

If your order has not arrived within the estimated timeframe, contact us with your order number and we will chase it with the carrier. Where a parcel is marked as delivered but you cannot find it, we will open an investigation with the carrier; these can take up to 10 business days to resolve.

If part of your order is missing from the delivery, or something arrived damaged, see our Returns & Refunds policy.

Need to change the address or delivery date? Contact us as soon as possible. We can usually accommodate changes before the order is picked up by the carrier; after that, the carrier's re-direction fees may apply.